Krib serves three kinds of users, and we handle data for each:

To prevent fraud and protect both consumers and agents, communications conducted through the Service are recorded, transcribed, logged, and monitored. Specifically:

By placing or receiving calls or video sessions, or by sending messages, through the Service, you acknowledge and consent that the communication will be recorded, transcribed, stored, and monitored for the purposes above. The app also displays a recording indicator when you start a call. If you do not consent, do not use these features. We use this information for fraud prevention, quality assurance, regulatory compliance, and dispute resolution.

We use third-party AI services to transcribe call and video audio (AssemblyAI) and to generate summaries and insights from communications for the servicing agent. AI text features are accessed through our AI gateway provider, OpenRouter, which routes to underlying providers such as Anthropic and OpenAI. Only the data needed for these features is sent to these providers, and they act on our behalf under contract.

We also use automated processing, including AI, to help operate the Service — for example, to help match consumers with agents, prioritize follow-ups, and detect policy violations. AI output may be inaccurate or incomplete. Where an automated decision would significantly affect you, you may contact us to request human review.

Krib uses a two-way communication proxy. When a consumer and agent communicate through the Service, the consumer’s real phone number and email address are hidden from the agent, and the agent uses a Krib-assigned phone number and email. This protects consumers’ personal contact information while still allowing the agent to provide service.

We do not sell your personal information. We share it only as described here:

We use cookies and similar technologies, including a krib_visitor identifier and a krib_known_identity token, to operate the Service, remember you across visits and devices, and measure engagement (for example, whether a link we sent was opened or clicked). Links in our emails and messages may route through our own redirector (l.krib.ca) so we can attribute clicks. Email opens may be measured using standard pixel technology.

We do not use your data to track you across other companies’ apps and websites for advertising, and we do not use Apple’s App Tracking Transparency permission because we do not engage in that kind of cross-app tracking.

Krib is based in Canada. Some of our service providers process data in the United States or other countries. Where personal information is transferred outside your province or country, it may be subject to the laws of those jurisdictions, and we use contractual and other safeguards to protect it consistent with this Policy and applicable law. While in another country, personal information may also be accessible to that country’s courts, law enforcement, and government authorities under their laws.

You can permanently delete your account at any time from within the app (Profile → Account → Delete Account) or by using our online deletion form. Deleting your account removes your login and your personal profile data, and you will no longer be able to sign in.

Because Krib operates in a regulated real-estate context, certain records are retained after account deletion because we are legally required to keep them — including signed agreements (such as referral and representation agreements), transaction and commission records, and communication logs (calls, recordings, transcripts, text messages, and emails). These are retained, with the identity attached to them, to comply with real-estate regulatory record-keeping (e.g. RECO), tax law (CRA), anti-fraud and anti-money-laundering obligations, and to resolve disputes. We keep this information only for as long as the law requires, after which it is deleted or anonymized.

We send commercial electronic messages only with consent as required by Canada’s Anti-Spam Legislation. Every marketing message includes our identification, a mailing address, and an unsubscribe link, and you can opt out of non-essential messages at any time. We may still send you service and transactional messages related to your account.

If you save a search, add a property to your favourites, or otherwise opt in, Krib may send you automated property alerts — such as new listings that match your saved search, price changes, and status updates — by email and by SMS text message to the contact details you provide. We capture and store your consent at the time you opt in (for example, when you create a saved search, save a favourite, or submit a form), as required under Canada’s Anti-Spam Legislation (CASL) and applicable privacy and telecommunications laws.

We use technical and organizational safeguards to protect personal information, including encryption in transit and access controls that limit access to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law, and keep records of breaches as required.

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under the age of majority in their province or state. If you believe a minor has provided us personal information, contact us and we will take appropriate steps to delete it.

You agree that the personal information you provide may be collected, used, or disclosed, including sharing with real estate boards (such as TRREB and PropTx) for auditing, compliance, or legal purposes, as required under the rules and regulations governing real estate transactions.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Policy.

If you have questions or concerns about this Policy or our handling of your personal information, contact our Privacy Officer at:

13938115 Canada Inc., operating as Krib — Attn: Privacy Officer

55 Stewart Street, Unit 116, Toronto, ON M5V 2V1, Canada

Phone: (416) 825-2654